PT Lucky Mom Indonesia ("MAKUKU")
Introduction
This document governs the terms, conditions, and privacy policy applicable to all official services and platforms, including promotional activities under the MAKUKU trademark, conducted by PT Lucky Mom Indonesia (the “Company”) as the license holder of the MAKUKU brand.
By accessing, using, or participating in the Company’s services, either online or offline, you are deemed to have read, understood, and agreed to these terms, conditions, and policies.
1. Scope
These terms and conditions apply to all activities conducted through:
- Official MAKUKU website and applications.
- Official social media (Instagram, TikTok, Facebook, YouTube, etc.).
- Official communication channels (WhatsApp bot, call center, email).
- Official e-commerce (MAKUKU Official Store on marketplaces).
- Loyalty programs, communities, sampling, offline events, promoters (SPG), and promotions with official partners.
2. Intellectual Property Rights
All content on MAKUKU’s official platforms is the property of the Company as the legitimate license holder and is protected under Indonesian law.
3. Use of Content & Participation
- Users may only use the content for personal, non-commercial purposes.
- Users may quote content provided that the official source and backlink are included.
- Republishing or commercial exploitation is only permitted with the Company’s prior written consent.
4. Personal Data & Consent
- By providing personal data, users consent that such data may be used for identity verification, marketing communications, product offers, consumer analysis, and other legal purposes.
- Users have the right to terminate services or withdraw consent at any time via the official channels:
- WhatsApp: +62 811-2267-6666
- Email: customercare@makuku.co.id
5. User Generated Content
Any material uploaded by users grants the Company a non-exclusive, royalty-free, transferable license to use such content in accordance with applicable law.
6. Limitation of Liability
- Information on MAKUKU platforms is general in nature and not intended as professional advice.
- Users are solely responsible for the use of such information.
- The Company is not liable for any losses resulting from the use of information or external links.
7. Promotions, Competitions, and Loyalty Programs
The Company reserves the right to hold promotions, competitions, sweepstakes, and/or loyalty programs on all MAKUKU platforms. Each activity will be subject to additional terms announced at the time of execution.
8. Amendments
The Company reserves the right to add, reduce, or amend these terms & conditions whenever deemed necessary for operational, service, or legal purposes. Changes take effect once announced on official MAKUKU platforms.
9. User Rights on Personal Data
Under Law No. 27 of 2022, users have the right to:
- Update, correct, or complete personal data.
- Access and obtain a copy of personal data.
- Terminate processing, delete, or destroy personal data.
- Withdraw consent to data processing.
- Object to automated data processing decisions.
- Delay or limit proportional processing of personal data.
- File claims and receive compensation for violations of personal data processing.
10. Compliance with Applicable Laws
All terms & conditions herein are governed by and subject to the laws of the Republic of Indonesia.
11. Sanctions for Violations
The Company reserves the right to impose sanctions on users who violate these terms, including but not limited to: unauthorized use of materials for commercial purposes, scams, fraud, falsification of data, or selling samples.
Sanctions may include:
- Written warnings (email/WhatsApp).
- Temporary suspension of account/membership.
- Permanent deletion of account/access.
- Revocation of promotions/loyalty benefits obtained unlawfully.
- Cancellation of product replacement rights if terms are not met.
- Legal action under Indonesian law.
12. Consent
By accessing, using, or participating in official MAKUKU Indonesia platforms (online or offline), users acknowledge that they have read, understood, and agreed to these terms & conditions, and consent to the use of their personal data in accordance with Indonesian law.
